IT Manager

Main Responsabilities

Manage Sys Admin Team (infra and applicational) & IT OPS 24/7 to deliver support to Operations on daily basis and project management.
Coordinate internal and outsourced technical teams.
Contract and vendor management for related partners.
Budget management (OPEX and CAPEX).
Data base management and projects coordination (regular optimization projects)
Coordinate backups and restore procedures to the DB management system and to the DB’s.
Coordinate planned interventions defining the proper maintenance plan for IT Infra landscape
Prepare and execute data copies between the environments (ex. Dev, Qua and Prod) upon request and according to the rules and procedures in place, or if inexistent according to the best practices.
Support the PSA Sines development/data team activities at the DB level, whenever necessary.
Plan and prepare activities to be executed by the operations services, namely the maintenance activities of the DB management and system upgrades (virtualization Infra)
Identify, validate, and report the most impacting activities advising improvement changes to increase their performance.
Coordinate the team in internal projects to optimize current landscape and future migration to Cloud environments.
Work together thr local, regional, and global teams in projects with clean up proposals like Archiving Process from a database, jobs, and backups routines.
Lead the analysis of integration and architectural needs for new solutions and maintenance of existing ones.
Maintain the overall documentation in for the main layers of applicational, infra, networking and equipment.
Manage the life cycle and inventory management.
Foster internal people development and team growth throughout leadership by example and maintaining the IDP – Individual Development Plans updated an in line with team KPIs.
Establish and maintain internal controls and routines (weekly meetings, shift reports, monthly presentations, and tickets controls) to implement a customer facing strategy to strength stakeholders and customers partnership.
Provide guidance and leadership in the daily basis 24x7 OPS activities.
Define clear team goals, delegating tasks and setting deadlines in line with IT department.
Manage and control all IT support daily activities as a service.
Guarantee L0 (Catch and Dispatch) will be daily-basis operations as critical to address business incidents and small enhancements.
Make sure L1 (24x7 scope of work) will be immediately addressed following OLA (Operational Level Agreement) and SLA (Service Level Agreement) defined by process criticality.

Job role function (mission)

Integrated into the PSA Sines Information Technology Department, this role requires a proactive professional committed to develop and leverage their leadership and technological capabilities.
Overall responsibility of applicational, ICT infrastructure, automation and integration areas with strategic and operational approach.
Work with local IT team and service management consulting team in the coordination of incidents/problems resolution.
Work with local, regional and global teams to avoid business disruption in critical systems acting as the crisis manager.
Manage PSA Sines projects and daily operations in line with OPS, ENG and Automation to maintain, optimize and guarantee high levels of productivity.
Manage and deploy the Master Plan for applicational, DB, Integrations, Automation and correlated infra to develop and optimize the end-to-end area.
Perform risk assessments and risk management processes.
Collaborate with internal and external audits.
Elaborate SOW (Scope of Works) and the entire procurement process including PR creation and invoicing process flow.
Provide reports on IT change management processes to the local board of directors, global IT and business stakeholders.
Support the Head of IT in strategic planning and acquiring the correct technology against best-in-class market solutions.
Perform benchmarking and best practices to improve the area.
Work together with Cybersecurity team to ensure protection to productive environment.
Overall responsibility and accountability for budget analysis and OPEX/CAPEX exercise composition.

Desired Profile

Learning agility to design, maintain and optimize applicational an correlated infrastructure in the following technologies:
- VMWare
- Docker Containers
- WSO2, ActiveMQ, Kafka, Tomcat, Zookeeper
- Wildfly
- DB2 for Linux
- Qlik Replicate
- RedHat Linux Enterprise
- Microsoft (SQL Servers, Office, Windows)
- HPE Servers, 3PAR, SAN switch
- Veeam Backup Servers
- SAP HR integrations
- Data center maintenance (UPS, control systems)
- AD
Project management for applicational, infrastructure and integration projects.
Experience in Outsystems, Database Modeling, SQL Server, SOAP, Middleware solutions and implementations.
PMI Methodology.
Scrum Methodology (Nice to have)
ITIL applied to ITSM – Service Now

Monitoring systems (CheckMK)Experience in team management/leading role.
Manage Information Systems and Data Security
Evaluate the strategic role of Information Systems
Define business process models and information flows
Facilitate organizational strategy definition and select related IT systems
Align business needs with technological opportunities
Define project objectives and organization
Define team KPIs and ensure achievement of objectives
Good problem-solving, analysis capability and investigation mindset.
Strategic thinking and capability of operationalizing daily basis tasks and hands-on approach.
Teamwork and collaboration skills.
Excellent communication and interpersonal skills.
Responsibility, accountability, Integrity, and Reliability.
Agility and ability on fast response and resolution time.
Customer centricity and service mindset.
Excellent communication and leadership skills.
Organizational and time-management skills.
Decision-making skills.
High ability on managing leadership and stakeholders in local, regional and global layers.
Desired University degree in Computer Science, BSc/MSc or proven learning agility on applicational, DB and system administration.
Related certifications.

Fluent in English.

What we offer

🚢 Join the PSA Sines Team!

Do you want to work at one of Europe’s most strategic ports? At PSA Sines, we connect Portugal to the world with innovation and sustainability. We are looking for talented people who want to grow with us and contribute to a more efficient and sustainable future.

We offer:

🌍 Global impact in the logistics sector
📚 Continuous training and development
🤝 A dynamic and collaborative team

Apply today and build your future with us!

Job offer communicated in compliance with quota requirements – Recruitment under Law no. 4/2019.

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